Shipping policy

Coverage and rates

JEP Mobiliari ships nationwide across Colombia at a fixed rate based on product type. You can also pick up your order for free at our Acopi (Yumbo) store.

If your order combines chairs and desks, the shipping cost is the sum of each type (for example, one chair and one desk: COP $90,000). Delivery times are calculated from dispatch confirmation, not from payment. Once payment is confirmed, JEP Mobiliari will verify stock availability and communicate the estimated dispatch date within a maximum of 2 business days.

Delivery conditions

• An adult must be present at the delivery address to receive the order.
• The recipient must sign the transport document upon delivery.
• Mandatory inspection: Before signing, inspect the packaging. Any visible damage must be noted on the carrier document and reported to servicioalcliente@jepmobiliari.com within 24 hours with photographs.

Failed deliveries

If no one is home, the carrier will make up to two (2) additional delivery attempts. If delivery cannot be completed, the order returns to our warehouse and the customer must cover re-shipping costs.

Address changes

Address changes requested while the order is in transit may incur additional charges. Contact us as soon as possible at servicioalcliente@jepmobiliari.com if you need to update the delivery address.

Peak demand seasons

During high-demand periods (tax-free days, Black Friday, year-end) delivery times may be extended. We will notify you if your order is affected.

Force majeure

JEP Mobiliari is not responsible for delays caused by factors beyond our control: road closures, strikes, weather events, or public order situations.

Metálicas JEP S.A.S. — NIT: 800.092.561-6
Calle 21 N° 2-63, Barrio San Nicolás, Cali, Valle del Cauca, Colombia
servicioalcliente@jepmobiliari.com — PBX: (2) 889 8232