Shipping policy
Last updated: April 2026
Coverage and rates
JEP Mobiliari ships to the following cities at fixed rates. For cities not listed, contact us via WhatsApp to arrange a custom shipping quote.
| City | Shipping cost | Estimated time |
|---|---|---|
| Bogotá | COP $70,000 | 3 to 5 business days |
| Cali | COP $70,000 | 3 to 5 business days |
| Medellín | COP $70,000 | 3 to 5 business days |
| Pereira | COP $70,000 | 3 to 5 business days |
| Popayán | COP $70,000 | 3 to 5 business days |
| Barranquilla | COP $95,000 | 3 to 5 business days |
| Cartagena | COP $95,000 | 3 to 5 business days |
| Pasto | COP $95,000 | 3 to 5 business days |
| Santa Marta | COP $95,000 | 3 to 5 business days |
| In-store pickup (Acopi, Yumbo) | Free | Subject to availability |
Delivery times are calculated from dispatch confirmation, not from payment. Once payment is confirmed, JEP Mobiliari will verify stock availability and communicate the estimated dispatch date within a maximum of 2 business days.
Other cities
If your city is not in the table above, message us on WhatsApp at +57 310 370 5651 and we will provide a custom shipping quote at no extra cost.
Delivery conditions
- An adult must be present at the delivery address to receive the order.
- The recipient must sign the transport document upon delivery.
- Mandatory inspection: Before signing, inspect the packaging. Any visible damage must be noted on the carrier document and reported to servicioalcliente@jepmobiliari.com within 24 hours with photographs.
Failed deliveries
If no one is home, the carrier will make up to two (2) additional delivery attempts. If delivery cannot be completed, the order returns to our warehouse and the customer must cover re-shipping costs.
Address changes
Address changes requested while the order is in transit may incur additional charges. Contact us as soon as possible at servicioalcliente@jepmobiliari.com if you need to update the delivery address.
Peak demand seasons
During high-demand periods (tax-free days, Black Friday, year-end) delivery times may be extended. We will notify you if your order is affected.
Force majeure
JEP Mobiliari is not responsible for delays caused by factors beyond our control: road closures, strikes, weather events, or public order situations.
Metálicas JEP S.A.S. — NIT: 800.092.561-6
Calle 21 N° 2-63, Barrio San Nicolás, Cali, Valle del Cauca, Colombia
servicioalcliente@jepmobiliari.com — PBX: (2) 889 8232